IB LEAP - REFUND POLICY

1. ELIGIBILITY FOR REFUND

Refunds may be considered under the following circumstances:

• The service purchased was not delivered due to a technical issue on our side.
• A duplicate payment was made for the same service.
• The service was not activated within the promised time frame due to an internal issue.
• Refund requests are submitted within 7 days of the purchase date.

2. NON-REFUNDABLE SITUATIONS

Refunds will not be issued in the following cases:

• The service has already been successfully delivered or activated.
• The request is made after the refund eligibility period.
• Issues are caused by incorrect information provided by the user.
• The user changes their mind after purchase.
• Misuse or violation of our Terms of Service or Terms & Conditions.

3. REFUND PROCESS

To request a refund, please contact us at:

Email: support@ibleap.com

Subject: Refund Request

Please include the following details in your email:

• Your full name
• Order / transaction ID
• Date of purchase
• Reason for refund request

Our team will review the request and respond within 5–7 business days.

4. REFUND METHOD

If approved, refunds will be processed through the original payment method used during the transaction. Processing time may vary depending on your payment provider.

5. PROCESSING TIME

Approved refunds are usually processed within 7–10 business days.